Privacy Policy

Last Updated: November 11, 2025

1. Introduction

cellularsa ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cellularsa.org and use our eSIM technology services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account or use our Services
• Request eSIM activation or technical support
• Complete forms or surveys on our website
• Contact us via email, phone, or other communication channels
• Participate in promotional activities or events

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, payment history
• Identity Verification: Government-issued ID information when required by regulations
• Device Information: Device model, IMEI number, operating system, eSIM capabilities

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Pages visited, time spent on pages, click-through rates, navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Mobile network operators and carrier partners
• Payment processors and verification services
• Analytics and advertising platforms
• Publicly available sources and databases

3. How We Use Your Information

We use the collected information for various purposes, including:

3.1 Service Provision

• Processing and fulfilling eSIM activation requests
• Managing your account and providing customer support
• Verifying your identity and preventing fraud
• Communicating with you about Services, updates, and notifications
• Processing payments and maintaining transaction records

3.2 Service Improvement

• Analyzing usage patterns to improve user experience
• Developing new features and services
• Testing and troubleshooting technical issues
• Conducting research and data analysis

3.3 Marketing and Communications

• Sending promotional materials and special offers (with your consent)
• Providing personalized content and recommendations
• Conducting surveys and gathering feedback

3.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our Terms and Conditions and other policies
• Resolving disputes and addressing complaints

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contract with you and provide Services
• Consent: Processing based on your explicit consent for specific purposes
• Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your rights
• Legal Obligations: Processing required to comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Mobile Network Operators: Partner carriers that provide network connectivity
• Payment Processors: Companies that handle payment transactions securely
• Cloud Service Providers: Hosting and data storage services
• Analytics Providers: Services that help us analyze website usage and performance
• Customer Support Tools: Platforms that facilitate communication and support

These third parties are contractually obligated to protect your information and use it only for specified purposes.

5.2 Business Transfers

If cellularsa is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and its impact on your information.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal process (court orders, subpoenas, warrants)
• Requests from government authorities or law enforcement
• Protection of our legal rights and safety of users
• Investigation of fraud or security incidents

5.4 With Your Consent

We may share your information with other parties when you provide explicit consent for specific purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: Data encrypted in transit using SSL/TLS protocols and at rest using industry-standard encryption
• Access Controls: Restricted access to personal information on a need-to-know basis
• Authentication: Multi-factor authentication for account access and administrative functions
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and compliance audits
• Employee Training: Regular training on data protection and security best practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information and purpose of collection
• Legal, regulatory, or contractual requirements
• The need to resolve disputes or enforce agreements
• Legitimate business purposes such as fraud prevention

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Request transfer of your data to another service provider

8.2 Correction and Update

• Request correction of inaccurate or incomplete information
• Update your account information and preferences

8.3 Deletion and Erasure

• Request deletion of your personal information under certain circumstances
• Close your account and request removal of associated data

8.4 Restriction and Objection

• Request restriction of processing in certain situations
• Object to processing based on legitimate interests or for direct marketing

8.5 Withdraw Consent

• Withdraw consent for processing where consent was the legal basis
• Opt out of marketing communications at any time

8.6 Exercising Your Rights

To exercise your privacy rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please review our Cookie Policy.

You can control cookies through your browser settings and opt-out mechanisms. However, disabling certain cookies may affect the functionality of our Services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection levels
• Binding corporate rules for intra-organizational transfers

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Your California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

15. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +966 11 234 5678
• Address: King Fahd Road, Al Olaya District, Riyadh 12213, Saudi Arabia

For data protection inquiries, you may also contact our Data Protection Officer at: [email protected]

16. Supervisory Authority

If you believe your privacy rights have been violated or you are unsatisfied with our response to your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

17. Consent and Acknowledgment

By using cellularsa Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.